Enhancing the People Experience for the Hybrid WorkplaceA white paper with CapgeminiJanuary 2024________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________01 Introduc�on02 The Need to Address "Moments that Ma�er"03 Understanding Workforce Expecta�ons04 The Recruitment Experience – Achieving Op�mum Staffing Levels & Scalability05 Crea�ng Excep�onal Onboarding Experiences06 Learning & Development – Providing a Con�nuous Learning Experience07 Delivering Personalized Benefits08 The Daily Work Environment - Delivering Seamless Processes and Employee Support09 Enhancing Interac�on with Managers and Co-Workers10 Role of Third Par�es in Enhancing the People Experience11 Recommenda�ons010203 0405060708091011Contents01Hybrid working has fundamentally changed the relationship between organizations and their employees, placing new challenges on organizations' ability to recruit and get the most from their personnel. This paper aims to assist executives in major enterprises in identifying the mechanisms and success factors for enhancing the people experience in these new hybrid environments through combinations of process, technology, and operations.The people experience is “a holistic approach to affecting how people feel about an organization”. It expands on employee experience to take into account work/life balance and take into consideration how people’s work circumstances may impact life outside of their jobs. While the HR organization has an important role to play in the people experience, delivering it requires a holistic approach within the daily work environment across the enterprise.This paper is based on interviews with 1,000 HR leaders, conversations with NelsonHall clients, and findings within NelsonHall projects. It addresses:• The key people experience challenges faced by organizations operating in hybrid environments• The key actions required to improve the people experience in these new environments at the critical moments that matter• The necessity of understanding employee expectations and mechanisms for doing so• Achieving exceptional recruitment and onboarding experiences• The importance of learning & development and developing continuous personalized learning experiences and benefits• The key factors in delivering seamless processes and employee support in the daily work environment• The importance of making adjustments to manager and co-worker interaction• The potential role of third parties in delivering an enhanced people experience• The success factors for delivering superior people experience in a hybrid working e...
