FY 2023 South AfricaCountry Opinion Survey ReportECR Business Intelligence Team | December 2023Public Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizededAcknowledgementsThe South Africa Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Business Intelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) and Svetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron, Nan Lin, and Sofya Gubaydullina oversaw design, reporting, and analysis of the survey results. Noreen Wambui and Irina Popova provided data support. BI acknowledges the significant contribution from the South Africa country team and independent fielding agency, Ipsos Africa Center for Development Research and Evaluation. In particular, BI is grateful for the support from Lavinia Thoriso Engelbrecht (Senior External Affairs Officer), Ruth Connick (Operations Officer), and Maria Mboono Nghidinwa (External Affairs Officer) who coordinated the survey-related activities from Pretoria, South Africa.ContentsObjectivesMethodology OverviewOverall Context Overall Attitudes Toward the World Bank Group World Bank Group’s Support in Development Areas World Bank Group’s Work and Engagement on the Ground World Bank Group’s Financial Instruments and Knowledge Work The Future Role of the World Bank Group in South Africa Communication and Outreach Demographics of the Sample and Detailed Methodology3ObjectivesThis survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in South Africa perceive the WBG. The survey explored the following questions: 1. Overall Context: How do stakeholders perceive the country’s direction? How familiar are they with the WBG? How much do they trust the WBG?2. Key Indicators: What opinion do key stakeholders have of the WBG when it comes to its effectiveness, relevance, alignment with South Africa’s development priorities, and other key indicators? Are opinions improving or declining?3. Development Priorities: What areas of development are perceived to be the most important? Have the priorities changed over the past three years? How effective is the WBG perceived to be in these areas?4. Engagement and Work on the Ground: What do key stakeholders value the most and the least when it comes to the WBG’s work in South Africa? How is the WBG perceived as a development partner? Are opinions improving or declining?5. Financial Instruments and Knowledge Work: What opinion do key stakeholders have of WBG financial instruments and knowledge products? Are opinions improving or declining? What are stakeholders’ suggestions to improve WBG’s effectiveness?6. Communication and Outreach: What are the preferred communication channels and which channels are reported to be used the most? Are there...
