July 2023FY 2023 ZimbabweCountry Opinion Survey ReportECR Business Intelligence TeamPublic Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizededAcknowledgementsThe Zimbabwe Country Opinion Survey is part of the Country Opinion Survey Program series of the World Bank Group (WBG). This report was prepared by the Business Intelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) and Svetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron, Nan Lin, and Sofya Gubaydullina oversaw the design, reporting, and analysis of the survey results. Noreen Wambui and Irina Popova provided data support. BI acknowledges the significant contribution from the Zimbabwe country team and independent fielding agency, Mass Public Opinion Institute (MPOI). In particular, BI is grateful for the support from Cheryl Khuphe (External Affairs Officer), who coordinated the survey-related activities from Harare, Zimbabwe.ObjectivesOverall ContextOverall Attitudes Toward the World Bank GroupWorld Bank Group’s Support in Development AreasWorld Bank Group’s Work and Engagement on the GroundWorld Bank Group’s Knowledge Work and ActivitiesThe Future Role of the WBG in ZimbabweCommunication and OutreachSample Demographics MethodologyContents3This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding about how stakeholders in Zimbabwe perceive the WBG. The survey explored the following questions: 1. What areas of development are perceived to be the most important? Have the priorities changed over the past three years?2. What opinion do key stakeholders have of the WBG when it comes to its effectiveness, relevance, alignment with Zimbabwe’s development priorities, as well as other key indicators? Are opinions improving or worsening?3. How is the WBG perceived as a development partner? Are opinions improving or worsening?4. What do key stakeholders value the most and the least when it comes to the WBG’s work at the country level? What are the priorities for the future? 5. What opinion do key stakeholders have of the WBG’s knowledge products and their quality? Are opinions improving or worsening? 6. What are the preferred communication channels, and which channels are reported to be used the most? Are there differences among stakeholder groups in terms of preferred channels? 7. What key topics of WBG communications do stakeholders recall? Is there a relationship between message recall and views of the WBG’s work?Objectives4Overall Context5“Enhance collaboration with other development partners and co-finance operations in anticipation … [of] a post-arrears clearance scenario. …Support CSO and accountability structures of the Government.”Bilateral / Multilateral Agency Respondent“[Support] financial inclusion for vulnerable groups in the society. You can't talk of empowerment without making ac...
